Share your feedback, suggestions & complaints — we’re here to listen!
Arya Group follows closely to its core value of “Put Customer First” by emphasizing the importance of the Voice of Customer (VOC) concept. The organization aims to encourage stronger relationships with its customers through their collective experiences. To effectively engage with customer feedback, Arya Group has structured its VOC initiative around four key pillars:
Establish a Structured VOC Program
Developing a structured VOC program is essential for consistency and reliability in data collection. This includes defining clear objectives for what Arya aims to achieve through its VOC efforts, such as increasing customer satisfaction, improving product offerings, or enhancing service quality. Having a formal framework enables businesses to systematically analyze feedback and convert insights into actionable strategies.
Arya Group is committed to conducting both quantitative and qualitative evaluations of its customer service. This involves a continuous effort to improve services by considering customer comments and feedback. Despite facing challenges within the country, Arya Group takes pride in its dedication to serving customers well through these evaluations, fostering a culture of improvement and responsiveness to customer needs.
For those interested in contacting Arya Group regarding the Voice of Customer, Arya encourages communication via:
Or you can complete this form, and we will contact you within a maximum of 24 hours:
