Services & Support – Arya Group

Service Facilities & Footprint

Tehran Service Center (6,500 m2)

Workshop (Inc. Admin): 2000 m2
Warehouse: 1500 m2
Unloading & depot area: 1000 m2
Crane: 10 Ton
Fleet vehicles: 20

Ahwaz Service Center (7,500 m2)

Workshop: 750 m2
Crane:16 ton
Four Top Drive Assembling section: 800 m2
Tools & parts warehouse: 1250 m2
Training Room, Customer Supervisor Office

Special Tools

Service Fleet Cars

Maintenance & Repairs

Custom-tailored support packages through the network of strategically-located branches nationwide, will ensure that your machines are always running at peak productivity.

A wide range of Customer Support agreements (CSAs) to handle your equipment management needs.

There are three different types of CSAs fits your needs:

Inspection: includes Preventative Maintenance (PM) parts, SOS, Inspection every 1000 hour & Diagnostic Report assessing the condition of the Caterpillar equipment.
Preventative Maintenance (PM): the maintenance labor and periodic inspections.
Repair & Maintenance Contract (R&M): Covering all maintenance elements, planned and unplanned repairs including parts & labor. Moreover, this contract covers all of the maintenance and repair costs during a specified time period which make the customer able to pay one flat rate to cover a wide range of parts and services, instead of unexpected maintenance or repairs payment.

From scheduled fluid and filter changes to major overhauls, our service engineers can manage all CAT fleet service requirements in a predetermined price. Wherever your preference, Arya Heavy Machinery support team will be presented to backup.

Overhauling and General Repairs

Arya Heavy Machinery Service Branches utilize the latest equipment, tools and contamination control methodology for overhaul of your engines.

Components are inspected and repaired up to CAT standards. Every part is cleaned, inspected and measured, while CAT reusability guidelines are closely followed to ensure that your equipment achieves peak efficiency. All engines and generator sets are rebuilt and tested to CAT specifications, using either a dynamometer or modern load bank.

Repair Option Program

Arya offers a fixed package price and fixed time repair program in its service branches.

This repair program only covers certain CAT models. Program includes complete engines, transmissions, fuel injection pumps and undercarriage repairs.

CSA (Customer Support Agreement)

Field Service

Arya Heavy Machinery, through its national wide service centers, proudly support the customers. Arya utilizes fully equipped field-service vehicles, high-tech diagnostic tools and a team of engineers to ensure your machine downtime is kept minimum. Service engineers are trained both locally and overseas to handle any repairs that equipments might require.

Arya also provides a 24-hour emergency hotline. Service Crew has always tried to do better services for the needs of various technical supports for Caterpillar owners in different sectors. These services cover heavy machinery and power generators in oil&gas, mining, construction, industry, marine & energy segments providing maintenance, operating and maintenance instructions overhauled by Caterpillar standards in both the service centers and customer site.